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About Us

Chauffeurs & Concierge

Two people shape how a journey in Sri Lanka actually feels: the guide who drives you, and the desk that answers when something needs to change. Here is what to expect from both.

One guide, one vehicle, for the whole journey

You are not handed between drivers and coaches. A single chauffeur-guide and the same vehicle stay with you from the airport to your last morning, which is what makes a private journey feel unhurried rather than scheduled.

  • One guide and one vehicle for the duration — no group departures, no fixed schedules to fit around.
  • You are met airside at Bandaranaike International and looked after from there.
  • When you enquire we ask about dietary and halal needs, accessibility, pace and celebrations, so they are known before you travel rather than discovered on arrival.

In the company’s own words

“The guides and drivers are trained people. The guides are well-versed in the culture and heritage of this beautiful Island.”

That passage, and the promise of “experienced chauffeurs to serve our guests”, comes from the company’s own description of how it works — it is not a line written for this page.

The concierge desk

The desk is staffed around the clock for travellers in Sri Lanka. If a flight moves, a road closes or you simply want to stay somewhere a day longer, you message the desk and we rearrange it — you do not spend your holiday on the phone to suppliers.

  • Replies within 2 hours, 7 days a week.
  • WhatsApp reaches the desk directly, and it is the channel most guests use once they are in the country.
Ask us a question

Who you will actually be with

Your guide is the person who travels with you for the whole journey rather than a driver handed a schedule, and the same desk that answered your first enquiry is the one you message from the road. We do not publish a gallery of staff portraits: we would rather you met the people than read about them.

You can read the company’s story in About Us, or see what travellers say on our reviews page.

Questions about this page

Write to info@luxeceylonholidays.com or call +94 77 449 8096 or +94 75 588 3000. Luxe Ceylon Holidays, 17, Stratford Avenue, Colombo 05, Sri Lanka.

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