Terms & Booking Conditions

Your contract is with Luxe Ceylon Holidays, an inbound tour operator based in Sri Lanka. “We” and “us” refer to Luxe Ceylon Holidays; “you” refers to the lead traveller named on the booking, who accepts these conditions on behalf of everyone in the party.

Every proposal we send is a starting point, not a confirmed booking. Prices are quoted in the currency stated on the proposal and are calculated on the accommodation, transport, guiding and entrance fees available at the time of quoting. A quotation is normally held for 14 days.

A booking is confirmed only when we have received your written acceptance and the deposit stated on your invoice, and we have issued a written confirmation. The balance is due before the first day of travel, on the schedule set out in your invoice.

We will never add fuel levies, peak-season surcharges or card fees after confirmation. The only permitted increases are those arising from a change you request, or from a government-mandated increase in park or entrance fees, which we will evidence in writing.

Your itinerary is designed to be flexible and we will accommodate changes during your journey wherever suppliers allow. Changes may carry a supplier charge, which we will always tell you before confirming the change. Changes requested within 30 days of travel may not be possible.

Cancellation charges reflect what our suppliers charge us. As a guide: cancellations more than 30 days before arrival forfeit the deposit only; 30 to 15 days, 50% of the journey cost; 14 days or fewer, 100%. Individual hotels, villas and safari camps may apply stricter terms, which we will disclose on your proposal before you pay anything.

If a supplier becomes unavailable we will substitute an equivalent or better property or service. In the rare event that we must make a significant change before travel, you may accept the change or cancel with a full refund of amounts paid to us.

Comprehensive travel insurance covering medical treatment, repatriation, cancellation, curtailment, personal liability and baggage is a condition of travelling with us. Please carry your policy details with you.

You are responsible for holding a valid passport, any required visa or electronic travel authorisation for Sri Lanka, and any vaccinations or health documentation needed for your route. We are happy to point you to the current official requirements, but we cannot obtain them for you.

We are responsible for arranging the services described in your confirmed itinerary with reasonable skill and care. We are not liable for circumstances beyond our reasonable control — including weather, road closures, wildlife sightings (which can never be guaranteed), strikes, civil unrest or government action — nor for the independent acts of third-party suppliers.

Dietary requirements, halal dining arrangements, mobility needs and room configurations are handled as special requests. We will confirm in writing what a supplier can deliver, but a request is not a contractual guarantee unless we have confirmed it as one in writing.

Please raise any concern with your chauffeur-guide or our 24/7 concierge line immediately so we can resolve it while you are still in Sri Lanka. If a matter remains unresolved, write to us within 28 days of your return and we will respond within 14 days.

These conditions are governed by the laws of Sri Lanka, and any dispute falls to the exclusive jurisdiction of the Sri Lankan courts.