Privacy Policy

We collect only what we need to design and operate your journey:

• Enquiry details — your name, email address, phone or WhatsApp number, travel dates, group composition and the preferences you share with us.
• Booking details — passport and date-of-birth details where an airline, hotel or park permit requires them, plus dietary, medical or accessibility information you ask us to pass to suppliers.
• Payment information — handled by our payment provider or bank. We do not store full card numbers on our systems.
• Website usage — aggregated, non-identifying analytics about how visitors reach and use this site.

To prepare your quotation and itinerary, to make and manage bookings with hotels, transport providers and park authorities, to reach you during your travels, and to meet our legal and accounting obligations. Where you have asked us to, we also use your contact details to send you relevant journey ideas. You can opt out of those at any time.

A tailor-made journey requires us to share the minimum necessary details with the hotels, chauffeur-guides, safari operators and domestic transport partners who deliver your trip. We share only what each supplier needs, and only for the purpose of your booking. We do not sell your personal information to anyone, ever.

When you tap a “Chat on WhatsApp” button on this site, you leave our website and begin a conversation on WhatsApp, which is operated by Meta and governed by its own privacy terms. The message we pre-fill contains only the enquiry text you can see before you press send. Please review the message and remove anything you would rather not share before sending it.

We keep enquiry records for up to 24 months so we can pick up a conversation where you left it, and booking and financial records for as long as Sri Lankan tax and tourism regulations require. After that we delete or anonymise them.

You may ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Write to info@luxeceylonholidays.com and we will respond within 30 days.

This site uses only the cookies necessary to function, together with aggregated analytics. We do not run third-party advertising or cross-site tracking cookies on this website.

We use encrypted connections and access-controlled systems to protect your information. Because we operate in Sri Lanka, your details will be processed there and, where a supplier is based abroad, may be transferred internationally. We take reasonable steps to ensure any recipient protects your information to an equivalent standard.

If we change how we handle personal information we will update this page. This policy is reviewed with the business whenever our practices change.